Ho’oikaika System Navigation Services

Navigation Services BoothHo’oikaika System Navigation Services helps families access services and supports in Maui County. The social services system can be overwhelming and confusing and families may feel intimidated or embarrassed – which makes reaching out for help or following through on referrals very challenging. Our navigator acts as a “guide by the side” to coach families and provides a “warm hand off” so children and their caregivers actually connect with program services. By coordinating, communicating and collaborating across agencies, the navigator helps weave a seamless safety net.

Navigation Services OutreachThe Systems Navigator provides three main functions:

1: Coordinate with Maui County programs and agencies to provide seamless services.
2: Direct services and community resources to eligible children and families:
–  System navigation
–  Parenting and life skills coaching
–  Access to concrete supports to assist in stabilizing their lives
–  Aftercare coaching to help heal from trauma
–  A “warm hand-off” between clients/participants and programs
3: Community outreach and education to prevent CAN.

"This support came at a critical time. I find a lot of assistance doesn’t help until you’re already in crisis and I was so relieved to be able to avoid that. This gave me a much needed break and took a huge weight off my shoulders and allowed me to get things in order."

~ Navigation Participant

Meet Ho’oikaika Navigator – Heidi Allencastre

Portrait of Heide Allencastre

“I believe support is extremely necessary for families to succeed and move past difficult circumstances.”

Heidi works with families to get connected to the resources and services that they need while focusing on the protective factors. She believes that it is important for families to feel supported while going through different challenges. She meets families where they are at and partners with them so they can work through barriers and make lasting changes for their ‘ohana. Heidi’s hope is that with her support, parents will learn to become their keiki’s #1 advocate.

"The best way to describe my experience was almost like talking to a relative ... I felt like she was speaking to me on my level and not above me."
~ Navigation Participant

For Providers

To make a referral, complete a referral form or contact Heidi Allencastre

Phone:  808-666-0147


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